Service Plans

SERVICE OPTION COMPARISON CHART	BASIC Support Plan	WHITE GLOVE Support Plan
Instant High Priority Phone and Email Support provided by Dental Technology Experts 24/7		✓
Medium Priority 9-5 Phone Support 5 days a Week	✓	N/A
Comprehensive Inventory Report	✓	✓
LogMeIn Premier Remote Software	✓	✓
Cutting Edge HIPAA Compliant Antivirus	✓	✓
Industry leading Local Encrypted Backup with Live Daily Monitoring**	✓	✓
7 Day Technology Related Assistance		✓
24/7 Emergency Support		✓
High Priority Scheduling for On-site Field Tech visits		✓
Remotely Scheduled Dental Software Updates		✓
Highly Discounted Rates for Onsite Visits		✓
Preventative Hardware Failure Alerts		✓
System Loaners for Emergencies***		✓
Cloud Encrypted Backup with Log Monitoring and fast restoration	Optional	Optional
HIPAA Compliant Email with zero-step encryption on all sent emails	Optional	Optional
Server Data Replication Solution****	Optional	Optional

**Local Backup requires external hard drive or NAS
***Doesn’t apply to Laptops and Custom build Servers and Computers
**** Requires second Server