Service Plans
SERVICE OPTION COMPARISON CHART | BASIC Support Plan | WHITE GLOVE Support Plan |
Instant High Priority Phone and Email Support provided by Dental Technology Experts 24/7 | ✓ | |
Medium Priority 9-5 Phone Support 5 days a Week | ✓ | N/A |
Comprehensive Inventory Report | ✓ | ✓ |
LogMeIn Premier Remote Software | ✓ | ✓ |
Cutting Edge HIPAA Compliant Antivirus | ✓ | ✓ |
Industry leading Local Encrypted Backup with Live Daily Monitoring** | ✓ | ✓ |
7 Day Technology Related Assistance | ✓ | |
24/7 Emergency Support | ✓ | |
High Priority Scheduling for On-site Field Tech visits | ✓ | |
Remotely Scheduled Dental Software Updates | ✓ | |
Highly Discounted Rates for Onsite Visits | ✓ | |
Preventative Hardware Failure Alerts | ✓ | |
System Loaners for Emergencies*** | ✓ | |
Cloud Encrypted Backup with Log Monitoring and fast restoration | Optional | Optional |
HIPAA Compliant Email with zero-step encryption on all sent emails | Optional | Optional |
Server Data Replication Solution**** | Optional | Optional |
**Local Backup requires external hard drive or NAS
***Doesn’t apply to Laptops and Custom build Servers and Computers
**** Requires second Server
***Doesn’t apply to Laptops and Custom build Servers and Computers
**** Requires second Server